Transforming Non Fraud Dispute Management
Low RiskTier 2 — Practice LibrarySubmitted on 19 June 2026
This asset contains only general project information appropriate for an internal registry. The 'Built By' field lists an Accenture employee, the 'Target Client' field identifies Barclays as the intended client (which is expected and not confidential), and the description outlines a business process improvement initiative without disclosing named client contacts, financial figures, or commercially sensitive data. No confidentiality breaches are present.
Screenshot

Overview
Description
Transforming non-fraud dispute management from 55-day manual processes to same-day automated resolution across all business units for a top UK Bank
Built By
Jesyka Lu
Owner / Accountable Person
Patrick Licani, Jesyka Lu
FS Practice
Banking
Asset Type
Interactive Prototype
AI Tool Used
v0
Date Built
2026-04-13
Access & Data
Link to Asset
Open AssetData it Touches